Effective Date: November 5, 2025
Maple Mop Solutions Plus Inc. (“Maple Mop”, “we”, “our”, or “us”)
1. Purpose and Commitment
Maple Mop Solutions Plus Inc. is committed to protecting the privacy and confidentiality of all personal information collected from clients, employees, contractors, and business partners. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.
2. Scope
This policy applies to all personal information collected through our website (www.maplemop.com), mobile or messaging platforms (including WhatsApp Business), email, telephone, Zoho systems, social media accounts, or during in-person interactions related to our cleaning services.
3. Information We Collect
- Identification details: name, address, phone number, and email.
- Service details: type of cleaning requested, property size, special instructions, and access information.
- Billing and payment information: payment method, invoices, receipts, and transaction records.
- Communication data: messages, inquiries, or feedback sent through any platform.
- Employment data: resume, work history, training records, and payroll information.
- Website or booking analytics: cookies, IP address, and browsing behavior (collected only with consent).
4. Use of Personal Information
We collect and use personal information only for the following legitimate business purposes:
- To schedule, deliver, and manage cleaning services.
- To process payments and issue invoices or receipts.
- To communicate with clients about appointments, changes, or promotions.
- To maintain service records and improve quality.
- To comply with legal or regulatory requirements.
- To manage employment and contractor relationships.
We do not sell, rent, or trade personal information to third parties.
5. Consent
By providing your personal information, booking a service, or communicating with us, you consent to the collection, use, and disclosure of your information as outlined in this policy. You may withdraw consent at any time, subject to legal and contractual restrictions.
6. Disclosure to Third Parties
We may share information only as necessary with:
- Trusted third-party service providers (e.g., payment processors, software providers such as Zoho).
- Regulatory bodies or law enforcement if required by law.
- Business partners or subcontractors who have signed confidentiality and privacy agreements.
All third parties are obligated to protect personal information consistent with this policy.
7. Data Storage and Security
We maintain strict security safeguards to protect personal data from loss, unauthorized access, disclosure, or misuse. This includes encryption, secure cloud storage, restricted access, and regular review of our data protection practices.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, meet legal obligations, or resolve disputes. Once no longer required, data is securely deleted or anonymized.
9. Access and Correction Rights
Clients have the right to request access to their personal information, correct inaccuracies, or withdraw consent. Requests can be made in writing to our Privacy Officer (contact below).
10. Cookies and Website Tracking
Our website may use cookies or analytics tools to enhance user experience and track website performance. You may disable cookies through your browser settings. No personally identifiable information is shared with third parties without consent.
11. Updates to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most recent version will always be posted on our website with the updated effective date.
12. Contact Information
Privacy Officer
Maple Mop Solutions Plus Inc.
Ottawa, Ontario, Canada
info@maplemop.com
www.maplemop.com
Legal Notice
This Privacy Policy does not create contractual or legal rights beyond those provided by applicable privacy legislation. By continuing to use our services, you acknowledge that you have read and understood this Policy.